Remote assistance with
augmented reality

Our augmented reality remote assistance tool offers online support with video calls. The only thing you need is a smartphone, a tablet or smart glasses and we can start finding solutions together in real time. You will receive a link from one of our service technicians via message or email to access our remote maintenance solution e-connect.expert view and we can immediately begin to troubleshoot. There is no need to install an app on your device.

Innovative features make handling our augmented reality remote assistance tool particularly convenient. During the video call both parties, your machine operators at the machine and our service technicians can draw directly on the screen to highlight details that are difficult to see. With optical character recognition (OCR), the IDs of the machine components are automatically recognized and transferred to the service ticket. Therefore, the risk of typing errors is reduced.

With the help of augmented reality remote assistance, our experts see exactly what you see and can efficiently support resolving the problem from distance. Thanks to the live video we receive valuable additional information about the machine and environment during the online service call: We can hear suspicious noises or see deviations. A wider range of problem causes can be found and troubleshooted without having a service technician on-site.

Every single augmented reality remote assistance service case is documented in our customer portal. These detailed notes are listed as a service ticket, giving you quick and easy access to troubleshooting records anytime you need it. The e-connect customer portal shows the complete service history of your machines.