Customer service & injection molding machine maintenance

Thanks to standardized training and processes and many years of experience servicing plastics injection molding machines, you can expect the same high service standard from ENGEL worldwide. Our hotliners, logistics employees, and service technicians are available for you at more than 80 locations around the globe. We make it easy for you to plan your maintenance work in advance to avoid unplanned downtime.

With our service hotline, we are available for you 24/7.

• More than 90 experienced ENGEL hotline experts worldwide will help you with machine- related topics, but also with application technology challenges. 24 hours a day, 7 days a week.

• You can also contact us online by generating a service request through our remote maintenance tool directly at the injection molding machine or in the customer portal via computer, tablet or smartphone.

With products from our service & maintenance portfolio, you can ensure the safe operation of your plastics injection molding machine. Thanks to preventive maintenance and the timely replacement of machine components, your machine operators and machines remain protected. Even if your injection molding machine is relocated to another location, we guarantee smooth transportation and a fast and safe start-up.

Most of our spare parts - including plasticizing components - are shipped to you within 24 hours so that you do not have to put up with long downtimes.

Your data is protected. Processes are secured and reliable when using our digital solutions through an encrypted connection. For each operation, access to your machines must be granted by you first.