Remote assistance with Augmented Reality

Our Augmented Reality remote assistance elements offers you online support through audio and video transmission. This works with smartphones and tablets as well as smart glasses. Start finding solutions with us in real time. The only thing you need is a smartphone. You will receive a link from our service technicians via SMS or email to our e-connect.expert view platform and can immediately start finding solutions together. It is not necessary to install an app on your device.

Innovative features make collaboration via Augmented Reality remote assistance particularly convenient. Both your machine operators at the machine and our service technicians can draw freely in the video image, for example to highlight details that are difficult to see. With optical character recognition (OCR), the IDs of the machine components are automatically recognised and transferred to the service ticket. This allows you to reduce the risk of input errors.

With the help of Augmented Reality remote assistance, our experts from different fields see exactly what you see and can efficiently support you with solving the problem from a distance. Thanks to audio and video transmission, we receive valuable additional information about the machine and the environment during the online service visit: we hear noises or see deviations on the components. In this way, a wider range of error causes can be found without an on-site service visit and remedied via remote collaboration.

We document every service case after an operation with Augmented Reality remote assistance and save the detailed notes as a service ticket for you online in our customer portal. This gives you quick and easy access to the troubleshooting documentation at any time. In the e-connect customer portal, you can access the complete service history of your machines.